FREQUENTLY ASKED
QUESTIONS & POLICIES
Starting therapy comes with many questions about scheduling, insurance, confidentiality, and what to expect. Below are answers to the most common questions our clients ask.
“If you don't see your specific question answered below, please feel free to reach out via our contact page. We are always happy to help!”
YOUR FIRST STEP & HEALING JOURNEY
15-MIN CONSULTATION
Connect with us for a free, confidential phone call to ask questions & match with the right therapist.
EASY ONLINE INTAKE
Complete your electronic paperwork online from home prior to your first appointment.
YOUR FIRST SESSION
Meet in-person in West Des Moines or via secure telehealth for your 50-minute initial intake.
FREQUENTLY ASKED QUESTIONS
You might benefit from therapy if you're feeling stuck, overwhelmed, or struggling with emotions, relationships, or life transitions. Therapy can also help if you're seeking personal growth or tools to manage stress and anxiety.
Sessions typically involve discussing your concerns, setting goals, and working collaboratively on strategies to address challenges. Each session is tailored to your unique needs.
Yes, sessions are confidential. However, there are exceptions, such as when there is a risk of harm to yourself or others, or if required by law.
You can book a session through email or by calling the office. Free consultations are also available. Once you are a client, you can schedule and cancel appointments through the SimplePractice Client Portal.
Yes, we accept insurance including Blue Cross / Blue Shield, Anthem, Aetna, Health Partners, and UnitedHealthcare. Please contact us directly for details or to discuss options if your plan isn't covered.